Legal
Privacy Policy
Last updated: 30 September 2026
This policy explains what the Densilo Team ("Densilo", "we") collects when you use the Densilo desktop app, account service and website, and how we handle it. It is written to match how the product actually works.
The short version
Densilo runs on your machine. The compression of your prompts, code, and model responses happens locally. We do not receive that content. What reaches our servers is limited to what is needed to run your account and bill usage.
What we do not collect
- We do not receive or store your prompts, your source code, tool output, or model responses.
- Your requests go from your machine straight to your model provider. They do not pass through our servers.
- We do not sell personal data, and we do not use your content to train models.
- The usage-limit readings your model provider reports on each response (numbers only: how much of your 5-hour and 7-day limits is used, when they reset, and the request's token counts) are kept on your machine and never sent to us or anyone else.
What we collect
- Account data: when you sign in with Google, the email address Google shares with us (and your name, if Google includes it), and an account identifier and key we issue to you.
- Linked devices: when you link a computer with
densilo login, we store a short description of it (operating system, kernel release and processor architecture) and the IP address the request came from, so you can recognise and revoke your devices. - App details: requests from the desktop app to our account service include the app version and your operating system and processor architecture, so we can support and update the app.
- Aggregated usage metering: totals for each 10-minute window that the desktop app sends: the number of requests, tokens sent, cached, returned and removed, the model name, and which kind of content was compressed (for example tool output or source code). They are tied to your account so we can meter your plan and show your dashboard. They contain no prompt, code or response content.
- Payment data: when you pay, our payment processor (Razorpay) handles your card or payment details directly. We receive confirmation of payment status, not your card number.
- Referral codes: if you arrive via a link with a ref code, we remember that code (not who shared it) to see which posts bring people.
- Website basics: standard server logs for the website (IP address, request time, page) for security and reliability.
How we use it
To create and maintain your account, to meter and bill usage, to provide support, to keep the service secure, and to comply with law.
Payments
Payments are processed by Razorpay Software Private Limited. Their handling of your payment information is governed by Razorpay's own privacy policy. We store only the minimum needed to reconcile your subscription.
Data retention
Account data is kept while your account is active. Aggregated usage counters are retained as needed for billing and accounting. You can request deletion of your account and associated account data at any time.
Your rights
You may request access to, correction of, or deletion of the personal data we hold about you by emailing support@densilo.com. We will respond within a reasonable period.
Security
Account data is stored on encrypted disks and access to it is scoped to your account. Local data created by the desktop app stays on your machine.
Changes
We may update this policy; material changes will be reflected by the "last updated" date above.
Contact
Questions about privacy: support@densilo.com.
Grievance Officer, Densilo Team: support@densilo.com, 765, Perody Residency, F4, 3rd A Cross, Bilekahalli, Bannerghatta Road, Bengaluru, Karnataka 560076, India. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.