densilo

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Refunds & Cancellation Policy

Last updated: 30 September 2026

Early access

While Densilo is in early access, accounts get free credit instead of a trial. Free credit is free: it has no cash value, is not refundable, and may be limited or ended with notice. Once paid plans are offered, the rest of this policy applies to anything you buy.

Cancellation

Plans (Plus, Pro and Max) are monthly subscriptions that renew automatically until you cancel. You can cancel at any time from your account page or by emailing support@densilo.com. Cancellation stops all future renewals; your plan stays active until the end of the billing month you have already paid for, and you are not charged again. Pay-as-you-go credit is a one-time purchase and does not expire.

Refunds for plans

If you are not satisfied with a plan, you can request a full refund of a plan payment, whether a first payment or a renewal, within 7 days of that payment, provided less than 10% of that month's optimized-token allowance has been used. After 7 days, or once 10% or more of the allowance has been used, the payment is non-refundable. If you forgot to cancel before a renewal, the same rule applies to that renewal. A full refund of a plan charge ends that plan immediately, and its remaining tokens for that month are withdrawn.

Upgrading to a larger plan

When you upgrade, the new plan starts at once and we automatically refund the unused part of the plan you are leaving: its price multiplied by the smaller of the share of the month left and the share of its tokens left. You see the amount before you pay. The refund goes back to the card you paid with, usually within 5 to 7 working days. Moving to a smaller plan takes effect at your next renewal, so nothing is refunded or charged early.

Refunds for pay-as-you-go credit

Unused pay-as-you-go credit can be refunded on request, in proportion to the credit that has not been used. Credit that has been used is non-refundable.

Charges in error and service faults

If you were charged in error, charged twice, or the Service was materially unavailable because of a fault on our side, contact us within 30 days of the charge and we will refund the affected amount in full, regardless of the limits above. If you believe your metered usage is wrong, contact us and we will investigate and correct any error.

How to request a refund

Email support@densilo.com from the address on your account, with your account ID (shown on your account page) and the payment in question. We respond within two business days. Approved refunds are made through Razorpay to your original payment method, typically within 5–7 business days depending on your bank. When a plan charge is refunded in full, that plan ends at once.

Contact

Densilo Team — support@densilo.com · Contact details